Guest Service Director

JOB OVERVIEW
Job summary
Oversees and directs all aspects of the Business Centre function to achieve the highest possible guest
Satisfaction and profit.
Manage and guide the work of the business center to maximize customer satisfaction and hotel benefits.
DUTIES AND RESPONSIBILITIES
Operating duty
FINANCIAL RETURNS
Financial return
Manage the routine service of equipment.
Manage the daily maintenance of equipment.
Forecast future business trends on a monthly basis.
Predict monthly employment trends.
Analyse business centre's strengths, weaknesses and opportunities.
The advantages, disadvantages and opportunities of the business center are analyzed.
Assist in planning and coordinating activities to ensure that budgeted sales targets are met or
Exceeded.
Assist in planning and coordinating work to ensure that budget sales targets are met or exceeded.
Complete regular market surveys of competitor's products.
Conduct regular Market Research on competitors'products.
Assist works with Superior in the preparation and management of the Department's budget.
Assist in compiling and managing departmental budgets with superior leaders.
Complete stock takes as required, Maintain stock levels.
Complete inventory checking as required, maintain inventory, and carry out monthly department asset management and maintenance with finance.
PEOPLE
Staff team
Manage and provide direction for day-to-day operation and administration of all components of
Business Center.
Manage and guide the daily operation and management of all parts of the Business Center.
Appraise appearance, discipline and efficiency of all staff order direct supervision and initiation
Immediate remedial action if necessary.
Evaluate the external image, discipline and work efficiency of all employees and supervise them directly. If necessary, direct corrective measures can be taken.
Ensure stationery supplies are maintained to standard, ordering in advance when required.
Ensure that stationery supply is up to standard and advance booking can be made if necessary.
Organize and conduct regular meetings for all Business Center staff to facilitate communication and a
Smooth operation.
To organize and hold meetings attended by all business center staff in order to enhance communication and ensure the smooth operation of business.
Participate in broader Front Office meetings to keep abreast of issues in the Department and inform
Your staff of the same.
Participate in all kinds of meetings throughout the Front Office to understand the various events in the Department and inform their employees.
Develop and implement action plans to improve strengths, overcome weaknesses and capture
Opportunities.
Formulate and implement work plans to make up for weaknesses and seize opportunities while continuing to strengthen strengths
Approve leave after reviewing Hotel occupancies.
Approval of vacation on the premise of considering Hotel occupancy.
Prepares efficient work schedule for Business Center staff, arranging holidays and vacation, taking in
Consideration project occupancy and forecasts and any large group movements, especially those with
Early or late arrivals or departures.
Prerequisites for considering hotel occupancy and forecasts as well as large-scale group activities, especially regarding early or delayed arrival and departure
Next, work out efficient work plans for business center staff, arrange festivals and holidays.
Works with Superior on manpower planning and management needs.
Manpower planning and management needs with superior leaders.
GUEST EXPERIENCE
guest experience
Monitor Business Center personnel to ensure maximum guest satisfaction through personal
Recognition and prompt cordial attention.
Manage the staff of the Business Center to ensure that guests are received promptly and courteously, and receive adequate attention and attention.
Set up guests'business appointments.
Arrange business appointments for guests.