English front desk

1, responsible for customer reception guidance work;
2. Responsible for handling the incoming calls of Ou Yi international customer terminal: answering, forwarding and answering.
3. Receive the relevant information of the booking customers, compile the next day's booking table according to the customer's booking status in the system on the same day, and send the report to the Wechat Working Group before 8:00 p.m. every day to inform the relevant departments.
4. Responsible for receiving visits from appointed customers, verifying the records of appointment information, customer information and pet information in the customer system, and completing the system input, preparation and archiving of customer pet environmental inspection and registration.
5. Be responsible for daily statistics of VIP card customers'use progress, and form reports to be issued to the group, prompted by the doctor to renew the card;
6. Responsible for the collection work, to achieve a daily settlement, and the formation of receipt details, daily check with the management department in charge;
7. Coordination of customer waiting order, reception, guidance, answering questions, appeasement, beverage arrangements for customers in the rest area;
8. Responsible for the forwarding of telephone calls, letters and letters.
9, strictly enforce the work process to ensure the accuracy and accuracy of the signature and the relevant documents.
10. Responsible for the system input, change, and other booking information statistics of Omei International customer information;
11. Responsible for the filing and contract return management of uy international customers.
12. Responsible for Omei International Satisfaction Return Visit, and take the lead in all aspects of internal rectification according to customer's return visit opinions;
13. Responsible for the internal administration of the department, including attendance, reimbursement statistics and office supplies management;
14. Be responsible for the maintenance, maintenance and maintenance of computers, printers, photocopiers and other equipment within the department.
15. Responsible for the internal network, communication maintenance, maintenance and coordination, to ensure that the internal network and communication of the Department is smooth.
Job requirements:
1, good facial features, good image, standard in English and Putonghua;
2. Good sense of responsibility and pressure, excellent communication skills.
3. Be able to operate computer and office software skillfully.
4, love small animals.