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2018-09-05

Guest Relations Manager

6000-8000 CNY/Month
good environment
Annual bonus
Five social insurance and one
food and lodgings
Annual Holidays
Skill Training
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Job NatureFull-time
Age20-30
EducationBachelor
LanguageUnlimited
Work Experience1-3 year
NO. Of Hiring1 people
City China - Shenzhen City/Guangdong Province
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The Job Description is supported by the Third Party Translation Website. The Translation Results for Reference Only. Please Communicate with the Recruiter for More Details.
Job Description
Only available for foreigner
Responsibilities:
1.Greet the guests;
2.Provide check-in/check-out service for golf/hotel for foreign guests;
3.Assist and reply any queries for foreign guests;
4.Collect guest comments of the feedback on our services and facilities;
5.Handle complaints from foreign guests;
6.Provides cordial attention to guests by overseeing and following the 6-phase guest relations focus: pre-arrival; arrival; in-house; departure; follow up & promotion;
7. Reports direct to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations;
8. Maintains the effective guest relations to ensure maximum guest satisfaction through personal recognition & service;
9.Provide English language training to the local staff;
10.Fulfill the other tasks assigned by the supervisor.
Requirements:
1.Bachelor or Master degree holder, and majoring in Hospitality/Leisure management;
2. At least 2 years related working experience in international hotel management group or high star hotel;
Service mindset;
3.Ability to handle multi-task under pressure & deal with emergencies;
4.Must be patient, dynamic and eager to learn in work;
5.Good communication skills & interpersonal skills;
6.Self-disciplined, team-work spirit & sense of responsibility;
7.Fluent English speaking & writing.
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