宾客服务主任

JOB OVERVIEW
职位概述
Oversees and directs all aspects of the Business Centre function to achieve the highest possible guest
satisfaction and profit.
管理和指导商务中心的各项工作，使客人满意度和酒店效益均得到最大化。

DUTIES AND RESPONSIBILITIES
工作职责
FINANCIAL RETURNS
财务回报
• Manage the routine servicing of equipment.
管理设备的日常保养。
• Forecast future business trends on a monthly basis.
每月就业务趋势进行预测。
• Analyze business centre’s strengths, weaknesses and opportunities.
对商务中心的优势、劣势和机会进行分析。
• Assist in planning and coordinating activities to ensure that budgeted sales targets are met or
exceeded.
协助计划和协调工作，以确保实现或超额完成预算销售目标。
Complete regular market surveys of competitor’s products.
定期对竞争对手的产品进行市场调查。
• Assist works with Superior in the preparation and management of the Department’s budget.
协助与上级领导一起编制和管理部门预算。
• Complete stock takes as required，Maintain stock levels.
按要求完成库存盘点工作，维护存货量，并跟财务一起每月进行部门资产管理维护
PEOPLE
员工团队
• Manage and provide direction for day-to-day operation and administration of all components of
Business Center.
管理和指导商务中心各部分的日常运作及管理工作。
• Appraise appearance, discipline and efficiency of all staff order direct supervision and initiate
immediate remedial action if necessary.
评估所有员工的外在形象、守纪情况和工作效率并进行直接监管，如有必要，可采取直接的纠正措施。
• Ensure stationery supplies are maintained to standard, ordering in advance when required.
保证文具供应达到标准，如有需要可提前预订。
• Organize and conduct regular meetings for all Business Center staff to facilitate communication and a
smooth operation.
组织和召开所有商务中心工作人员参加的会议，以加强交流和保证业务的顺利进行。
• Participate in broader Front Office meetings to keep abreast of issues in the department and inform
your staff of same.
参与整个前厅部的各种会议，以了解部门中发生的各种事件并将之告知自己的员工。
• Develop and implement action plans to improve strengths, overcome weaknesses and capture
opportunities.
制定和实施工作计划，在继续加强优势的同时对劣势进行弥补并抓住机遇
• Approve leave after reviewing hotel occupancies.
在考虑酒店入住情况的前提下批准休假事宜。
• Prepares efficient work schedule for Business Centre staff, arranging holidays and vacation, taking into
consideration project occupancy and forecasts and any large group movements, especially those with
early or late arrivals or departures.
在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提
下，为商务中心员工制定高效的工作计划，安排节日和假日。
• Works with Superior on manpower planning and management needs.
与上级领导和一起进行人力规划和管理需求。
GUEST EXPERIENCE
宾客体验
• Monitor Business Center personnel to ensure maximum guest satisfaction through personal
recognition and prompt cordial attention.
管理商务中心工作人员，以确保来宾及时礼貌的受到接待，并得到充分的注意和重视
• Set up guests’ business appointments.
安排客人的商务约会。